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Shipping Policy

4.1 Payment Method

  • Cash on Delivery (COD) is available for order placement.

4.2 Logistics Details

  1. Shipping Costs: Free shipping for all orders.
  2. Processing Time: Orders are processed within 3 working days (processing is available on weekends and public holidays).
  3. Estimated Delivery Time: 7–10 working days after order processing.
  4. Signing Guidelines:
    • Provide a valid address and contact number when placing your order.
    • Inspect the goods upon delivery: Check if the outer packaging is intact, the quantity matches the order, and the shopping list is complete. Do not open mobile phone packaging before signing.
    • You have the right to refuse goods with damaged or torn outer seals.
    • Authorized third-party signatories must follow the above inspection requirements.
    • Orders cannot be modified after confirmation (for security reasons). Please provide accurate address and contact details to avoid delays.

4.3 Stranded Orders

  • Orders that cannot be delivered due to insufficient information will be held by the distributor for 5 days.
  • We will notify you via email—please reply or contact customer service within 5 days. Unresponded orders will be returned to the warehouse and refunded.

4.4 Logistics FAQs

Q1: Can I specify a delivery time when placing an order?
 
A1: Delivery time varies by courier—check the order’s transportation information for details.
 
Q2: How can I complain about a courier?
 
A2: Contact the courier’s local service hotline listed in the order’s transportation information.
 
Q3: How long does delivery take?
 
A3: Under normal circumstances, delivery takes 7 working days from order release (excluding Sundays).
 
Q4: What should I check when signing for the goods?
 
A4: Ensure the outer packaging is intact—you may refuse goods with damaged packaging.
 
Q5: Do I need to provide identification to receive the goods?
 
A5: No. Couriers only deliver to the specified address; anyone at the address (e.g., receptionist) may sign. Delivery to the intended recipient is not guaranteed.
 
Q6: What if someone else signed for my order?
 
A6: Contact the corresponding courier company via their local customer service (listed in the order’s transportation information).
 
Q7: How can I track the delivery status?
 
A7: Track your order through the courier company specified in the order’s transportation information.
 
For further logistics inquiries: service@mail.twizoro.com (24/7 online support).