Privacy Policy

3.1 Basic Principles

• We collect personal information only when necessary for transactions or providing services.
• Your data will be retained as required by law or for the purpose it was collected.
• You can browse the website anonymously without providing personal information (no user account needed).

3.2 Collected Personal Data

1. Full name
2. Shipping address
3. Email address
4. Contact phone number
5. Date of birth
6. Gender

3.3 Purpose of Data Use

• Ship your purchased products and update you on delivery status.
• Manage your account, process payments, and verify transactions.
• Provide customer support and respond to your inquiries.
• Conduct website user analytics and send relevant product/service updates (you may opt out).
• Share your name and address with third parties (e.g., couriers, suppliers) to facilitate delivery.

3.4 Data Security & Management

• You can log in to your account to access order details, manage personal addresses, bank information, and newsletter subscriptions.
• It is your responsibility to keep your personal information confidential. TWIZORO is not liable for unauthorized use of your password.
• We protect your data through:
  1. Restricting access to personal information.
  2. Maintaining technical measures to prevent unauthorized computer access.
  3. Securely destroying data when it is no longer needed.
• Financial information is processed using 128-bit SSL encryption, a recognized high-level security standard.

3.5 Data Disclosure & Complaints

• We do not sell, share, or trade your personal data with third parties except for delivery service providers and relevant partners.
• We may disclose personal data if required by law (e.g., to prevent threats to life or health, or for law enforcement purposes).
• TWIZORO reserves the right to modify this Privacy Policy at any time. If you believe we have violated this policy, or if you are dissatisfied with our privacy practices, contact us at service@mail.twizoro.com.