Terms of Service

2.1 General Rules

• This Agreement does not create any partnership, cooperation, employment, or agency relationship between you and TWIZORO.
• TWIZORO reserves the right to modify the website, related policies, privacy statements, and these Terms of Service at any time. We advise you to check this page regularly for updates.

2.2 Intellectual Property

• All software and content on the website (including text, audio, music, videos, images, photos, and graphics) are TWIZORO’s intellectual property, protected by copyright laws, intellectual property regulations, and international conventions.
• The website is for personal and non-commercial use only. Non-personal or commercial use of content is allowed only with explicit permission from TWIZORO or its third-party licensors.
• Unauthorized actions like posting, reproducing, selling, or licensing website content are prohibited and may lead to civil or criminal consequences.

2.3 Product Descriptions & Pricing

• We try our best to ensure product descriptions and content are accurate and complete, but we do not guarantee they are 100% error-free, up-to-date, or comprehensive.
• Prices displayed on the website are final upon payment, unless there is an obvious error. TWIZORO reserves the right to correct pricing mistakes.
• If an incorrect price is found for your order, we will notify you immediately. You can choose to confirm the order with the correct price or cancel it. If we cannot reach you, the order will be canceled automatically.

2.4 Order Acceptance

• After submitting your order, you will receive an email confirming we have received it—this does not mean your order is accepted.
• A binding contract between you and TWIZORO is only formed when we send an email confirming the goods have been shipped. Only items listed in this shipment confirmation are part of the contract.
• TWIZORO may refuse orders for reasons including (but not limited to):
  1. The ordered item is out of stock, withdrawn due to quality issues, or subject to shipping restrictions.
  2. Incorrect pricing or product description.
  3. Failed payment authorization.
  4. Violation of these Terms of Service.
• Our customer service team will contact you promptly if there are any issues with your order.

2.5 Delivery & Pickup

• You will receive a reminder of the estimated delivery time after placing an order. We aim to deliver within this timeframe but cannot guarantee it.
• All orders are insured during shipment until delivery or pickup. You must sign for the goods upon receipt—once signed, you are responsible for them.
• If you cannot sign in person, you may authorize a third party to do so (they must follow the inspection requirements). Couriers are only responsible for delivering to the specified address; anyone at the address may sign, and delivery to the intended recipient is not guaranteed.
• TWIZORO may update delivery policies at its discretion without prior notice.

2.6 Liability Disclaimer

• Opinions expressed by third-party designers, sellers, or affiliates are their own and do not reflect TWIZORO’s views. We are not liable for these opinions.
• We do not warrant that the website or services are error-free, virus-free, or uninterrupted. We recommend all users install up-to-date software, including antivirus tools.
• TWIZORO is not liable for failures to fulfill service terms due to circumstances beyond our reasonable control (e.g., bad weather).

• These Terms of Service are not intended to affect your rights under HK law.